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Restaurant Manager

Summary: A Restaurant Manager is responsible for the development of their team by providing strong, positive leadership and constructive feedback. They are responsible to deliver a great guest experience using an operational excellence model which contributes to profitable top line sales. They are responsible for the overall operation of the restaurant according to Dunkin? Donuts standards, franchise standards and in compliance with all applicable laws.


We are offering up to $1000 signing bonus for RM positions in the State of Maine, restrictions apply.



Guest First Culture



Embracing a guest first culture is not a strategy; it is the way we should execute our business. Start by taking personal responsibility to provide the best guest service in the industry. Together, we can accomplish this by delivering what our guests want: quality products; fast, friendly service; and a clean restaurant. Quality products are prepared using the proper systems and recipes the way the guest ordered it. Friendly service starts with you - a warm greeting, a smile, and a thank you go a long way. A clean restaurant provides the guest with the atmosphere they want. Let's make their day ... every guest, every day.



We offer competitive salaries, comprehensive medical, dental and vision coverage, accrued PTO, and 401K.




Responsibilities include (but not limited to) the following



Team Environment




  • Recruit, hire, train and develop their employees




  • Communicate job expectations to their employees




  • Plan, monitor, appraise and review their employees? job performance




  • Provide coaching and feedback; disciplines when appropriate



Operational Excellence




  • Create and maintain a guest first culture in the restaurant




  • Ensure all shifts are appropriately staffed with qualified Team Members to achieve guest service goals




  • Maintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines; comply with all applicable laws




  • Ensure Brand standards and systems are executed




  • Prepare and complete action plans; implement production, productivity, quality and guest service standards




  • Complete audits and implement plans to drive system improvements



Profitability




  • Control costs to help maximize profitability




  • Execute all in-restaurant marketing promotions in a timely manner




  • Execute new product roll-outs including team training, marketing and sampling




  • Set sales goals and track results





Competencies?



Guest Focus




  • Understands and exceeds guest expectations, needs and requirements




  • Develops and maintains guest relationships




  • Displays a sense of urgency with guests




  • Seeks ways to improve the guest experience; asks questions, commits to follow-through




  • Resolves guest concerns in a timely fashion




  • Touches tables in the restaurants, speaks to guests and asks for feedback on how they can improve their restaurant operations



Passion for Results




  • Sets and maintains high standards for self and others, acts as a role model




  • Consistently meets or exceeds goals




  • Contributes to the overall team performance; understands how his/her role relates to others




  • Sets, prioritizes and maintains focus on important activities




  • Reads and interprets reports to establish goals and deliver results




  • Seeks ideas and best practices from other individuals, teams, and networks and applies this knowledge to achieve results



Problem Solving and Decision Making




  • Identifies and resolves issues and problems




  • Uses information at hand to make decisions and solve problems; includes others when necessary




  • Identifies root cause of a problem and implements a solution to prevent from recurring




  • Empowers others to make decisions and resolve issues




  • Identifies obstacles and eliminates road blocks



Interpersonal Relationships & Influence




  • Develops and maintains relationships with team




  • Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments




  • Remains positive in high tension situations




  • Encourages collaboration and teamwork




  • Leads others; negotiates and takes effective action



Conflict Management




  • Seeks to understand conflict through active listening




  • Recognizes conflicts as an opportunity to learn and improve




  • Resolves situations using facts involved, ensuring consistency with policies and procedures




  • Escalates issues as appropriate



Developing Direct Reports and Others




  • Works collaboratively with employees to create individual development plans to strengthen employee?s knowledge and skills




  • Regularly discusses progress towards goals, reviews performance and adjusts development plans accordingly




  • Provides challenging assignments for the purpose of developing others




  • Uses coaching and feedback opportunities to improve performance




  • Identifies training needs and supports resources for development opportunities



Business and Financial Acumen




  • Understands guest and competition; translates and applies own expertise to address business opportunities




  • Approaches situations with an innovative mind and looks beyond the obvious to deliver solutions and implement change




  • Has a working knowledge of profit and loss and other key financial measurements in order to identify business trends, make adjustments accordingly and set goals and teaches others




  • Understands, analyzes and communicates the key performance/profit levers and manages to these measures



?


Skills/Qualifications



  • Fluent in English

  • Math and financial management

  • Restaurant, retail, or supervisory experience

  • At least 18 years of age (where applicable)

  • High School diploma, or equivalent

  • Ability to be flexible with working hours and weekend day/s are required



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